Director of Operations, Vancouver
Organization Overview
Our client, Community Land Trust (CLT) is a social purpose real estate developer creating permanently affordable housing solutions for people, with a focus on co-operative housing. They currently hold a portfolio of 2,100 homes and commercial spaces across Metro Vancouver, the Fraser Valley, and Vancouver Island, with many more under construction and active development. Their team of skilled industry professionals is focused on creating and advocating for inclusive communities that residents are proud to call home.
To learn more about the CLT, see their website.
Purpose of the Position
Reporting directly to the Executive Director, the Director of Operations will lead the CLT’s internal operations and oversee key functions including office systems, internal controls, risk management, IT systems, human resources, planning, and communications. The Director of Operations will work closely and collaboratively with the Finance, Development, and Real Estate and Asset Management teams.
Key Responsibilities
The Director of Operations’ main responsibilities include but are not limited to:
Co-ordinate strategic and operational planning to realize the mission of the CLT and align organizational strategy with the CLT’s vision and goals
Develop and oversee office systems to maximize the efficiency and effectiveness of the organization
Procure and oversee implementation of IT systems appropriate to the scale and sophistication of CLT operations, to improve business systems and performance outcomes
Develop and implement a comprehensive risk management system, including robust cyber security systems and enhanced control systems, to mitigate internal and external risks including fraud risk assessment
Ensure that appropriate insurance coverage is in place for the full range of risk exposure and activities of the organization
Oversee the implementation of a comprehensive communications plan and program
Secure and oversee adequate office space for the current and future staffing and operational needs of the organization
Develop and implement reporting systems for the CLT’s board and management
Develop and oversee the implementation of a full suite of policies and procedures to ensure the sound management and administration of the CLT’s operations
Oversee the recruitment, onboarding, training and professional development of CLT employees
Develop and oversee bench strength and succession planning for key positions
Foster a culture of collaboration, innovation, ambition, continuous improvement and accountability
Other duties within the scope and purpose of the position, as needed
Preferred Qualities & Experience
The CLT is currently seeking a Director of Operations to join their growing team and play an integral role in the growth of the organization. They expect their portfolio to include more than 3,500 homes in the next three years, with projects actively under development and construction. You will ensure that internal controls are working effectively and implement sound processes to achieve the organization’s operational priorities goals while prudently managing risk. You are not afraid of tackling unfamiliar challenges and enjoy collaborating with different people to come to common solutions. You are looking to leave your mark on a growing organization and enjoy thinking of creative, efficient ways to use technology.
The ideal candidate for this position must be an organized individual with a proven ability to multi-task, problem-solve and prioritize challenging workloads independently.
Education and Experience
The successful candidate will have a post secondary degree in business administration or other relevant discipline, and five or more years of strategic or operational leadership experience in non-profit or co-operative administration in non-market housing or comparable sector.
Knowledge, Skills, and Abilities
Proven experience and knowledge of project, change and process management
Leadership, coaching, and training skills in mentoring direct reports and staff
Ability to lead the organization’s technology strategy and related projects
Demonstrated collaborative leadership approach and a proven ability to foster integration across teams
Outstanding written and verbal communication skills
Excellent computer skills including MS Office: Excel, Word and PowerPoint
Working Requirements
Remote working arrangements available with a minimum of three days in the office. Candidates have the option to work in the office full-time.
Compensation & Search Process
This Director of Operations position is a senior strategic leadership role, with direct potential to create impact and directly contribute to affordable, inclusive and accessible housing. The CLT will offer a salary budgeted between $150,000 to $170,000, depending on experience, in addition to extended benefits, vacation and RRSP contributions.
The search process may include conventional longlist, shortlist, and committee interview stages. We will request that finalists offer comprehensive recent references and to complete a background check.
We expect to process our first review of applications by September 6th, 2024.
The CLT values diversity, equity, and inclusion in their hiring and organizational policies and practices. In respect of inclusion, we encourage candidates who require any accommodations to contact us directly with related questions, which can be addressed in confidence as appropriate.
To apply, please forward your resume and cover letter to info@mosaicsearch.ca
You are also welcome to email: Dave Namkung (dave@mosaicsearch.ca) with any related questions.
