Executive Director, Burnaby
About Burnaby Division of Family Practice
The provincial Divisions of Family Practice are healthcare initiatives designed to strengthen primary healthcare across British Columbia. Our client, the Burnaby Division of Family Practice (the “Division”), which operates as a non-profit society, is one of our province’s largest and most innovative Divisions. It aims to increase primary healthcare capacity and improve patient and population health outcomes by developing and implementing programs and services that will positively impact family physicians and their patients.
The Division operates with a $3.5M budget, over 12 staff, and additional contractors across clinical operations, community partnerships and engagement, patient attachment, and other programs. The Division’s success has been marked by its proactive community integration and collaboration with key stakeholders, including health authorities and government.
Among other recent initiatives, the Division co-governs the Primary Care Network, which brings together the local Burnaby community, its primary care providers, and Fraser Health to collectively drive city-wide health and well-being. Additionally, the Division co-chairs the Collaborative Services Committee with its Fraser Health partners at Burnaby Hospital to improve the interface between acute and community healthcare delivery.
To learn more, please visit the Division's website.
The Opportunity
The Division has enjoyed relatively consistent leadership. Due to the departure of the Division’s previous Executive Director of 9 years, it is now recruiting a new Executive Director to lead the organization through its next chapter.
This is an exciting and rare opportunity to work with a committed Board and take leadership of a stable organization during a dynamic period in primary care, which has benefited from increased funding and a variety of new initiatives to better serve the community.
Reporting to the Board and working closely with the Board Chair, the Executive Director oversees the Division's daily operations, facilitates effective governance by supporting Board meetings, represents the organization on various committees, and leads strategic planning to guide the organization towards its goals of ensuring optimal primary care for the community, while embodying a heart-led, transparent leadership style that fosters empathy, authenticity, open communication, and trust to create a positive, inclusive organizational culture.
Key Responsibilities
The Executive Director’s main responsibilities include but are not limited to:
Governance and Leadership
Work with the Board to develop and implement a vision and strategic plan to guide the Division.
Identify, assess, and inform the Board of internal and external issues affecting the Division.
Act as a strategic advisor to the Board on all aspects of Division activities.
Foster effective teamwork between the Board and the ED, as well as between the ED and Division staff/contractors.
Support effective communication between the Board, Division staff/contractors, physician members, and community partners.
Represent the Division at community activities (meetings, events) to enhance its profile.
Operational Planning and Management
Develop an annual operations plan to achieve the Division's strategic direction. Work with staff to implement and execute the operations plan.
Monitor programs and services to ensure consistency with funding sources and the Division’s values, mission, and goals.
Ensure the Division's daily operations are effective, efficient, and meet the requirements of the Board, members, and funders.
Develop policies for Board approval and ensure their successful implementation (e.g., procedures and administrative processes).
Ensure the development/adherence of a security and privacy policy procedure for the Division.
Support the Board by attending meetings, developing the Board meeting package, ensuring record-keeping of all Board meetings, responding to Board member requests, and advising on complex issues.
Oversee the planning, implementation, oversight, quality improvement, and evaluation of all Division programs, services, and special projects.
Human Resources (HR) Management
Determine staffing requirements for Division operations and program delivery; recruit, train, and mentor qualified staff.
Ensure HR policies, procedures, and job descriptions meet legislative requirements (e.g., Employment Standards Act, WorkSafeBC).
Implement a performance management process to monitor staff/contractor performance.
Build a strong and collaborative team, facilitate open communication, and ensure ongoing wellness, recognition, and appreciation.
Financial Planning and Management
Work with staff and the Board to prepare a comprehensive annual budget aligned with strategic and operational plans.
Support the Division’s future sustainability by researching funding sources, developing resource plans, and writing funding proposals.
Participate in fundraising activities as appropriate.
Ensure sound and transparent bookkeeping, accounting, and payroll practices.
Administer Division funds in accordance with the approved budget, monitor financials and cash flow, and alert the Board to risks, providing mitigation plans as needed.
Provide the Board with comprehensive, regular reports on revenues and expenditures.
Communications and /Public Relations
Work closely with the provincial Divisions of Family Practice office to ensure alignment with relevant messaging and communications.
Communicate and engage with members, stakeholders, and the broader community to ensure information sharing and capacity building.
Oversee and/or facilitate Division event planning for CME, member recruitment, and other events.
Oversee the Division’s communication activities (e.g., newsletter, member emails).
Build positive working relationships and collaborative arrangements with partners, including the Ministry of Health, Health Authority, Hospital, General Practice Services Committee, Doctors of BC, other healthcare providers, and community organizations.
Risk Management
Identify and evaluate risks to the Division's board, members, staff, property, finances, goodwill, and image; and implement measures to control risks.
Ensure the Board of Directors/Division carries appropriate and adequate insurance coverage and that the Board and staff understand the terms, conditions, and limitations of the coverage.
Preferred Qualities & Experience
The Division inclusively encourages all suitably qualified leaders to apply for the position, but will prioritize candidates who demonstrate most of the following qualifications:
Education and Experience
Bachelor or Master’s degree in a health care or related field.
Five or more years of senior management experience, preferably in health care and/or the non-profit sector with experience in member engagement.
Significant expertise in human resources and organizational development.
Knowledge, Skills, and Abilities
Strong leadership and management experience, preferably in the non-profit sector, including human resource, financial, project, and change management.
Strong strategic and business planning experience with the ability to think proactively and innovatively.
Experience working with Boards and an understanding of Board governance.
Experience in community engagement and member organizations.
Knowledge of the health care system and current community challenges and opportunities related to the mission of the Division preferred.
Excellent verbal and written communication, consultative and interpersonal skills, and proven ability to build lasting, positive relationships.
Ability to work independently and within a team environment; able to effectively motivate and influence others.
Appreciates the major role that population health data plays in the work of the Division; understands basic interpretation of data collected by members and privacy issues related to data collection and sharing of information.
Familiarity with federal and provincial legislation applicable to non-profit sector organizations, including the society act, employment standards, human rights, occupational health and safety, charities, taxation, CPP, EI, and health coverage.
Other Requirements
The ED position requires the flexibility to attend early morning, evening, and weekend meetings. Frequent regional travel in the Lower Mainland may be required. A valid driver’s license and access to a car is required.
The ED usually works in an office environment in a hybrid model (minimum of two days a week in office); however, the work of the Division may necessitate a non-standard workplace and require working in various settings and environments.
Compensation & Search Process
Considering the expertise required for this Executive Director position, the Division has budgeted for a salary between ~$150,000-$200,000, depending on experience, plus standard health benefits and vacation.
We will request for finalists to offer comprehensive recent references and to complete a background check. We expect to process our first review of applications by September 6, 2024.
An offer of employment will be conditional upon the successful candidate providing proof of full vaccination against COVID-19. Any exemption request will be considered on a case-by-case basis and granted only where the request meets the requirements of applicable legislation.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. In accordance with provincial legislation, accommodation will be provided by the Division and Mosaic Executive Search throughout the recruitment, selection, and assessment process, upon request, to applicants with disabilities.
Applications (cover letter and curriculum vitae) or nominations for the Executive Director opportunity with the Division should be submitted in confidence to: info@mosaicsearch.ca
You are welcome to email questions to: Dave Namkung (dave@mosaicsearch.ca)
