Director of Member Services & Partnerships, Vancouver (CLOSED)
About BCNPHA
Formed nearly 30 years ago, BC Non-Profit Housing Association (BCNPHA) is the provincial umbrella organization for the non-profit housing sector comprised of nearly 600 members, including non-profit housing societies, businesses, individuals, partners, and stakeholders. The rapidly growing organization now enjoys 40 staff and a $4M budget. Non-profit housing societies manage more than 70,000 units of long-term, affordable housing in over 2,500 buildings across the province.
BCNPHA is a strong voice for affordable housing in BC and plays a substantial role as a national leader in the sector. They are consistently at the forefront of providing research, advocacy, tools, education, and support for the sector, while working with all levels of government and housing stakeholders to advocate for high management standards and continued development of affordable housing. BCNPHA’s vision is to make sure that everyone in the province has a safe, secure, and affordable home. Read more details about the organization on their website.
The Opportunity
BCNPHA offers a variety of programs and services to non-profit housing providers to support and strengthen the capacity of the sector. From group insurance and telecom, to financial services and capital planning, BCNPHA develops solutions to save members money and support their operations.
As a result of the incumbent’s promotion to Managing Director, the BCNPHA is recruiting a new Director of Member Services & Partnerships. Reporting to the Managing Director, the Director of Member Services & Partnerships is an analytical member of the leadership team, and is responsible for implementing strategic partnerships, growing member engagement, and developing business development opportunities for the organization, while overseeing marketing, communications, membership, sponsorships, and event planning, supported by a team of seven.
The Director of Member Services & Partnerships is the lead entrepreneur for the organization and plays a pivotal role in cultivating impactful relations with vendors, partners, and members. They are responsible for growing and diversifying the organization’s top-line revenue, establishing data-driven communications and marketing plans, analyzing existing programs and innovating new offerings for members through strategic stakeholder engagement and data analysis.
BCNPHA leadership are required to be based in Metro Vancouver — the office currently operates with a hybrid model.
Key Responsibilities
Strategic Partnerships
Develops new strategic business partnerships for the sector across a variety of services (e.g. insurance, finance, telecommunications, building maintenance).
Leads contract negotiations, and prepares RFPs for new business development opportunities for the sector.
Oversees the strategic planning, implementation and execution of BCNPHA’s corporate sponsorships (including event and education sponsorships), as well as grant applications to the government, various foundations and the private sector.
Marketing, Membership and Events
Oversees BCNPHA’s corporate brand identity and builds awareness of the organization’s vision, values, and mission, internally and externally.
Leads the development of a targeted and segmented marketing campaigns, as well as cross-channel print and digital collateral (e.g. Annual Report, brochures, websites, videos) to promote BCNPHA programs, educational opportunities, and events.
Negotiates contracts and secures agreements with vendors, such as venues, A/V, and tradeshow exhibitors
Creates and implements growth strategies to increase participation in member programs.
Supports cross-departmental staff in the planning and execution of Canada’s largest affordable housing conference.
Communications
Oversee the collaborative design and implementation of communications campaigns to advance BCNPHA’s Strategic Plan and other objectives.
Oversee media relations and digital strategy to increase and influence public awareness about the community housing sector, including video storytelling and social media channels (Twitter, Facebook, LinkedIn).
Liaises with partners to ensure alignment in communication messaging and priorities.
Campaign manages for BCNPHA’s non-partisan local, provincial, and federal ”get-out-the-vote” and voter/candidate public awareness campaigns.
Management and Reporting
Oversees the development, tracking, and ROI/COS analysis of the department budget.
Mentors and conducts annual performance plans for direct reports— this includes establishing performance goals and supporting professional development.
Contributes to the development of the tactically-driven strategic plan, reports out on top-line metrics to the CEO and board, and develops and implements the operational plan with the leadership team.
Essential Qualities & Experience
The ideal candidate will be a results-driven, analytical, and entrepreneurial leader who is clearly aligned with BCNPHA’s mission of providing a safe, secure, and affordable home for everyone. In addition to being an empathetic leader and the ability to level-up the team’s strengths, they will connect every team member’s role to the organization’s “big picture” and strategic plan.
BCNPHA welcomes credibly experienced leaders to apply for the role, but will prioritize candidates who have:
Substantial leadership experience in an organization of comparable complexity or size, managing a team of multi-disciplinary direct reports;
Broad and deep experience with stakeholder and/or membership engagement;
A demonstrable track record of business or program development and expansion;
An understanding of developing and executing business plans;
Experience with data-driven marketing and communications planning;
Project management experience, an ability to oversee multiple projects concurrently;
The ability to leverage a range of technologies to support organizational/team efforts;
Familiarity with government funding models and entrepreneurship within mission-driven settings; and,
Advanced knowledge of business analytics and data-driven decision making processes.
Financial fluency is required, to the extent of managing a departmental budget and preparing business cases.
Compensation & Search Process
BCNPHA’s Director of Member Services & Partnerships position is a strategic leadership role and is budgeted to pay competitively within the sector, depending on experience. The salary band for Department Directors is between $109,200-131,250, in addition to excellent benefits and RSP matching.
The search process may include conventional longlist, shortlist, and committee interview stages. We will request for finalists to offer comprehensive references, and complete a thorough background check. We expect to complete our first review of applications by April 21, 2023.
Mosaic Search aims to inclusively consider candidates. Due to the expected volume of inquiries, however, we can only fully commit to responding to candidates whom the client instructs us to proceed with in this process. BCNPHA values reconciliation, diversity, equity and inclusion in our hiring and organizational policies and practices. In respect of inclusion, we encourage candidates who require any accommodations to contact us directly with related questions, which can be addressed in confidence as appropriate.
To apply, please forward your resume and cover letter to info@mosaicsearch.ca
You are also welcome to email Beth Young (beth@mosaicsearch.ca) with any related questions.
